Waitress/Waiter

• To accurately take food and beverage orders, efficiently serve food and beverages to customers and attend to customers’ needs.
• Greet customers politely as they enter the restaurant.
• Introducing self to customers.
• Show and assist customers with their tables.
• Present menus to customers, explain the menu items in terms of preparation, ingredients and presentation.
• Maintain an up-to-date working knowledge of the menu items and daily specials.
• Be aware of allergy information on menu items.
• Be able to answer inquiries about food and beverage items on the menu.
• Offering food and beverages suggestions.
• Inform customers of special items not listed on the menu.
• Serve food or beverages to customers and prepare specialty beverages at tables as required.
• Check food orders with customers to ensure correctness.
• Input the order into POS System, handle cash, credit or check transactions with customers.
• Scan goods and collect payments.
• Serve food or beverages to customers and prepare specialty beverages at tables as required.
• Speak and interact with both new and regular customers.
• Maintain a clean and sanitized workstation.
• Follow health and safety guidelines.
• Adhere to recipes and presentations for food and beverage items.
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
• Make sales referrals, cross-selling products and introduce new ones, Upsell food and beverage items throughout the meal.
• Resolve customer complaints, guide them and provide relevant information.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Stock serving stations or bar areas with food and beverage supplies.
• Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Communicate dining or order details to kitchen personnel.
• Work with bartenders to fill beverage orders.
• Work with kitchen staff to process and expedite food orders.
• Pre-set table for the orders.
• Use established food handling and serving techniques.
• Ensure customers are satisfied with their food orders, beverages and service.
• Monitor customer’s needs and promptly handle requests.
• Handle customer complaints in a polite and professional manner.
• Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills.
• Prepare and provide customers with accurate check for the meal.
• Prepare to-go boxes for customers, if required.
• Re-set and prepare table for customers including decorations, condiments, napkins, utensils.
• Maintain a clean and organized service area.
• Dispose of trash according to established procedures.
• Perform any side-work as requested.
• Comply with safety, health and hygiene policies and procedures.

Minimum Requirement

• At least 2 to 4 years of experience in restaurants or full-service hotel.
• Good communication skill.
• Hospitality Diploma or similar discipline.